Sony executives have bowed down publicly, according to their Japanese traditions, in order of showing their great sentiments of apology in the matter of the security breach in the Sony PlayStation Network. This public apology was offered on Sunday, as they also announced that this incident have overall affected a total 77 million users of online service, as their personal data has been stolen to one degree or the other. Furthermore, the apology also included the commitment that the company will be delivering free of cost help services for all of their customers.
Image by Getty Images via @daylife The Chief of the PlayStation Dep. at Sony Corp., Kazuo Hirai, stated publically that "We deeply apologize for the inconvenience we have caused.” Hirai was one of the three executives of Sony Corp. who bowed publically for several seconds on national television from the company's Tokyo headquarters, which is seen as a Japanese tradition to display your deeply apologetic sentiments.
Hirai announced that the Network service will start returning to its normal condition, step by step, starting this week as the company finishes installing additional security measures. He added that all the authorities, including FBI, have been taken on-board, as the company begins a full-scale regarding the incident, which is now being labeled as "a criminal cyber attack" on Sony's data center in San Diego, California.
Sony has declared that along with the account information, the stolen data includes the names, birth dates, email addresses and log-in information of most of the players who have used the Sony’s PlayStation Network. Hirai strictly recommended for all the users to immediately change their passwords as soon as the service is stabilized again.
Hirai once again repeated the company’s stance from last week, stating that they have no direct evidence related to any credit card data being taken, but that possibility cannot be ruled out completely. He quoted that the data of 10 million credit cards remains still under investigation, and until that is complete, Sony cannot disclose whether the information has been stolen or not.
Sony boasted that it has added additional software monitoring and enhanced data protection along with complete encryption as advanced security protocols for its Network after the incident. He also mentioned that Sony will be offerings all its customers some “welcome back” free deals like complimentary downloads or even free service for 30 days around the world, in order to show regret towards the incident and seek appreciation in their efforts.
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